TERMS & CONDITIONS
Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
Hiring with us
If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. We reserve the right to cancel any order at any time and return any money paid to us in full.
Prices
The prices displayed on our web site are in British pounds (£) We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
Payment
You can pay for your goods by Cash, Postal Order, Paypal (fee applies) or Bank Transfer. We accept no responsibility for any payment which has been lost in the post. If we do not receive payment, we are unable to send the goods. We recommend the you use recorded delivery to safe guard yourself if paying by cash. If we do not receive your payment for good which have been ordered within 14 days, then we will put these goods back into stock and your order will expire. We normally take payment on the day of dispatch though depending on your order we may need to take the full payment before we have the goods ready for dispatch. If this is the case you will be notified before we processed.
Delivery
We will deliver the pipes on the night of the event with the assistant/s
Our Responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
General
We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes only.
We will not pass any of your details to any other organisation.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
Disclaimer
By entering our web site, you:
(1) verify that you are an adult (18 years or older);
(2) verify tobacco products, water pipes, smoking devices, and smoking accessories are hired in your Country or State;
(3) dismiss all liability resulting from the miss use of the products;
(4) agree to use any hired products legally and for its intended use only;
(5) and agree to our User Agreement.
Do not hire our services if you do not agree to the statements mentioned above or are under the age of eighteen (18) years old.
User Agreement
You must be eighteen (18) years of age, and possess a valid credit card to hire our services. We will not serve tobacco to minors. We reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Cancellation Policy
A non refundable 25% deposit is required to secure the date and cover any admin time spent on the order, leading up to the event. The remaining balance is due no later than 7 days after the event has taken place.
In the event of a late payment, CSH may charge interest on the amount outstanding at a rate of 5% over Barclays base rate per month from the due date until date of payment.
No dispute about an invoice or any other matter shall give the customer the right to offset payment due against that invoice or any other invoice not in dispute.
The customer is solely responsible for ensuring CSH receive full payment in accordance with invoices issued.
In the event of cancellation, charges will apply as follows;
If cancelled withing 3 working days of making the booking, the full invoice amount will be paid back.
If cancelled within 3 months of the event date, the total invoice amount will be refunded, minus the 25% non-refundable deposit.
if cancelled within 28 days of the event date 30% of the invoice amount will be refunded.
If cancelled within 14 days of the event date, No refund.
Online Privacy Statement
We respect your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. We do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.
Information Collection
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested. When you browse our website, you do so anonymously, unless you have previously indicated that you wish us to remember your login and password. We don't automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, the website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information. We collect personal information when you register with us for an account, when you use certain products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your personal information to us for any other reason. From time to time, we receive personal information from business partners and vendors. We only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws. Access to certain web pages require a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and us. Unless you request deletion of your personal information as specified below, your personal information may be retained by us to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.
Notice
When personal information is collected, we will inform you at the point of collection the purpose for the collection. We will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below. If you choose to provide us with your personal information, we may only transfer that information, within our company or to our company's third party service providers with your permission. Upon receiving your permission, we may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.
Cookies and Tracking Technology
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of our website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain web pages may require a login and password.
How We Use Information Collected
We use information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.
Information Sharing and Disclosure
Your personal information may be shared with other offices or subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements. Your personal information is never shared outside our company without your permission, except under conditions explained below. Inside, data is stored in controlled servers with limited access. Your information may be stored and processed in the United Kingdom or any other country where we, our subsidiaries, affiliates or agents are located. We may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of our company to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.
Children and Privacy
Our websites do not target and are not intended to attract children under the age of 18. We does not knowingly solicit personal information from children under the age of 18 or send them requests for personal information.
Third Party Sites
Our website contains links to other sites. We do not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a logo, even though they are not operated or maintained by us. Although we choose our business partners carefully, we are not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.
Changes to this Privacy Policy
We will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please contact us using the form HERE . Please always use the contact form HERE if you need to contact us for any reason, and make sure you include your order number.
We no longer provide technical support via traditional e-mail. Since lost e-mail and filtered e-mail often causes lost communication, in order to provide you with the best service, we ask that you use our contact form for e-support